Customer service

ORDERS PROCESSING

Stock items will be shipped within 1-4 working days.

We do require up to 21 working days to produce custom made orders. 

DOMESTIC & INTERNATIONAL SHIPPING

All orders are shipped using courier tracked services. The delivery time and cost depend on the destination you have selected. After your order has been dispatched, we will send you a confirmation email including the tracking number. Please ensure the delivery address is correct and includes a phone number and the post code.

TAXES & DUTIES

Upon arrival to the destination country, orders may be subject to duties and taxes billed by the destination country's customs department. The recipient must bear all or any additional charges for customs clearance. Borisetti Atelier is not responsible and has no control over additional charges or delays due to custom clearance and cannot predict what they may be.

RETURNS

If you decide to return or exchange your Borisetti Atelier hat, you can do that within 14 days from the date of receipt of the order. 

Returns must be unworn and in their original condition and packaging. Please contact us at support@borisetti.com before returning or exchanging your order.

We currently do not offer free returns service, therefore all shipping costs will be at the customer's expense. 

We process all refunds within 30 business days from receipt of your return. You will receive an email when your refund has been issued. Please note that all shipping costs will not be refunded.

Unfortunately, custom made orders are final and nonrefundable.If you have ordered the wrong size, we can either stretch the hat free of charge (all shipping costs will be at your expense) or send you some foam to slightly decrease its size.  Please do not hesitate to contact us if you require help in measuring your head size correctly.