Refund policy
Returns and Exchanges Policy
At Borisetti Atelier, we want you to be delighted with your purchase. If you wish to return or exchange your hat, please review our policy below:
Eligibility for Returns and Exchanges
- Timeframe: Returns or exchanges must be initiated within 14 days of receiving your order.
- Condition: Items must be unworn, in their original condition, and packaged in the original box or bag.
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Custom Orders: Unfortunately, custom-made orders are final and non-refundable. However, if you've ordered the wrong size, we can help:
- We offer complimentary hat stretching (shipping costs apply).
- Alternatively, we can send foam inserts to adjust the size slightly.
How to Process a Return or Exchange
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Contact Us First:
- Before returning or exchanging an item, please email us at support@borisetti.com.
- Provide your order number and a brief explanation of your return or exchange request.
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Shipping Costs:
- We currently do not offer a free returns service.
- Return shipping costs are the customer's responsibility.
- We recommend using a tracked shipping method to ensure your return reaches us safely.
Refund Process
- Timeline: Refunds are processed within 30 business days of receiving your returned item.
- Notification: Once your refund has been issued, we will send you a confirmation email.
- Shipping Costs: Please note that original and return shipping costs are non-refundable.
Sizing Support
If you need assistance with sizing or measuring your head correctly, we’re here to help! Contact us at atelier@borisetti.com for personalized guidance.
Additional Tips
- Secure Packaging: To avoid damage during transit, ensure your hat is packed securely.
- Non-Returnable Items: Hats showing signs of wear, damage, or missing original packaging will not be eligible for a return or exchange.