Yes, Borisetti Atelier lives in Vilnius (Address: Eglių gatvė 35-101, Vilnius, Lithuania, LT-03138), but please note that appointments are required.

We also have a small number of retailers that carry selected Borisetti Atelier styles in their boutiques. Please visit our ”stockists” section for more details.

Yes, we offer international shipping! No matter where you are in the world, our products can be delivered to your doorstep. If you have any specific questions about shipping times or costs for your location, feel free to contact us.

Yes, on average, our hats give away about 0.5cm. If you can’t fit one finger in between the inner sweatband of the hat and your forehead, we recommend going one size up.

 The best way to travel is to wear your hat. Alternatively, Borisetti Atelier offers an elegant traveling hat bag.

If you feel your hat is just too tight, we recommend returning your hat for the next size up and adding a hat filler.

If your hat is too big, a hat filler may be an option as it reduces the hat size by approximately 1-2cm. The filler tailors the hat to fit your head shape and size perfectly. The filler also works if your hat is too big lengthways.

To ensure you are choosing the right size, we strongly recommend all clients to measure their heads before purchasing a new hat. Just as for shoes and clothing sizes, we all have unique shapes and measurements.

For more information please click here ‘sizing’ section.

To ensure your Borisetti accessories remain stunning and last for years, follow these essential care tips:

• Avoid Moisture: Keep accessories away from water, rain, and humidity to maintain their quality.
• Handle with Care: Avoid squeezing, folding, or applying pressure to delicate details.
• Store Properly: Use a dust bag or box when not in use to prevent dust buildup and maintain shape.

Where to Find More Care Information:
Each product on our website has a dedicated Care Section with detailed maintenance guidelines. Be sure to review this information when making a purchase to ensure your Borisetti accessories stay beautiful and last longer.

Local Shipments (Lithuania):

We use:

• DPD Logistics Services

• LP EXPRESS Parcel Lockers

Delivery Times:

Lithuania: 1-3 business days (Mon-Fri)

International Shipments (Worldwide):

• Lithuania Post

Delivery Times:

EU Countries: 6-14 business days (Mon-Fri) after your order is confirmed.

Non-EU Countries: 10-20 business days.

Hope you won’t need this! We believe you’ll fall in love with our pieces.

Initiate returns or exchanges within 14 days of receiving your order. Return shipping costs are the customer’s responsibility. Use a tracked shipping method for safety.

See our Return & Refund Policy for details.

Rain is not our best friend, so keep your hat protected from it – an umbrella is highly recommended!

If your hat does get wet, we recommend laying it on a flat surface overnight until dry. Doing so, you will also preserve its shape. Do not dry your hat on a heater.